Privacy Policy
Last Updated: September 2025
Our Commitment to Data Protection
MLForge is committed to protecting your personal data and respecting your privacy rights. This policy explains how we collect, use, store, and protect personal information gathered through our machine learning training platform. We comply with Singapore's Personal Data Protection Act (PDPA) and implement industry-standard security measures to safeguard your data. Your trust in our training programs extends to how we handle your personal information, and we take this responsibility seriously.
1. Information We Collect
Contact Information
When you inquire about courses or enroll in training programs, we collect:
- Full name and preferred name
- Email address for course communications
- Phone number for enrollment coordination
- Company name and job title if provided
- Mailing address for documentation delivery
Technical Information
Our platform automatically collects technical data including:
- IP address and geographic location
- Browser type, version, and language settings
- Device information and operating system
- Pages visited and time spent on platform
- Referring websites and search terms used
Course-Related Data
During course enrollment and participation, we collect:
- Technical background and skill assessments
- Course preferences and enrollment history
- Project submissions and code repositories
- Payment information processed through secure gateways
- Course completion records and documentation
2. How We Use Your Information
Service Delivery
We use your personal data to deliver training services, process enrollments, provide course materials, and communicate important updates about your learning progress. This includes sending course schedules, assignment notifications, and technical support responses.
Platform Improvement
Technical data helps us understand how students interact with our platform, identify areas for improvement, and optimize course delivery. We analyze usage patterns to enhance user experience and develop more effective training materials.
Communication
With your consent, we send marketing communications about new courses, industry insights, and special offers. You can unsubscribe from marketing emails at any time while continuing to receive essential course-related communications.
Legal Compliance
We process personal data as required by Singapore law, including maintaining records for tax purposes, responding to legal requests, and complying with regulatory requirements for educational institutions.
3. Legal Basis for Processing
Under Singapore's PDPA, we process your personal data based on the following legal grounds:
Consent
For marketing communications, optional data collection, and non-essential service features. You can withdraw consent at any time through account settings or by contacting our team.
Contract Performance
To provide requested training services, process enrollments, and fulfill our obligations under course agreements. Essential for service delivery.
Legitimate Interests
For platform security, fraud prevention, business operations, and service improvements. Balanced against your privacy rights and data protection interests.
Legal Obligations
To comply with Singapore tax laws, financial regulations, and legal requirements for educational institutions. Mandatory for business operations.
4. Data Retention
Data is retained only as long as necessary for specified purposes or as required by Singapore law. After retention periods expire, personal data is securely deleted or anonymized. You can request earlier deletion subject to legal and contractual obligations.
5. Data Security Measures
MLForge implements comprehensive security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
Encryption
Data transmission uses SSL/TLS encryption. Stored sensitive data is encrypted at rest using industry-standard protocols.
Access Controls
Role-based access limitations ensure only authorized personnel can access personal data based on job requirements.
Secure Hosting
Infrastructure hosted on secure cloud platforms with regular security audits and compliance certifications.
Monitoring
Continuous monitoring for suspicious activities with automated alerts for potential security incidents.
In the event of a data breach affecting personal information, we will notify affected individuals and relevant authorities within 72 hours as required by Singapore's PDPA, including details about the breach and remedial actions taken.
6. Data Sharing and Third Parties
We do not sell personal data to third parties. We share data only in limited circumstances necessary for service delivery or legal compliance:
Service Providers
Cloud hosting providers, payment processors, and email service providers process data on our behalf under strict confidentiality agreements and data protection requirements.
Analytics Partners
Google Analytics and similar services receive anonymized usage data to help us understand platform performance and user behavior patterns.
Legal Requirements
Government authorities, regulatory bodies, or law enforcement when required by Singapore law or valid legal process.
Business Transfers
In the event of merger, acquisition, or sale of assets, personal data may be transferred to successor entities with equivalent data protection obligations.
7. Your Privacy Rights
Under Singapore's PDPA, you have the following rights regarding your personal data:
Right to Access
Request copies of personal data we hold about you. We will provide this information within 30 days of verified requests.
Right to Correction
Request correction of inaccurate or incomplete personal data. We will update records promptly upon verification.
Right to Withdrawal
Withdraw consent for data processing at any time. Note that withdrawal may affect our ability to provide certain services.
Right to Data Portability
Request your data in structured, commonly used formats for transfer to another service provider where technically feasible.
Right to Object
Object to processing based on legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds.
Right to Lodge Complaints
File complaints with Singapore's Personal Data Protection Commission if you believe your data protection rights have been violated.
Exercising Your Rights
To exercise any of these rights, contact our Data Protection Officer:
Email: [email protected]
Phone: +65 6829 5741
Address: 30 Cecil Street, Prudential Tower, Singapore 049712
We will respond to verified requests within 30 days. Identity verification may be required to protect your data security.
8. International Data Transfers
Our infrastructure primarily operates within Singapore and APAC data centers. When data is transferred internationally for service delivery or analytics, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or binding corporate rules. Cloud service providers maintain compliance certifications for data protection across jurisdictions. We do not transfer personal data to countries without adequate data protection standards unless necessary for service delivery and protected by appropriate legal mechanisms.
9. Children's Privacy
Our training programs target professional engineers and require students to be at least 18 years of age. We do not knowingly collect personal data from individuals under 18. If we discover that personal data from a minor has been collected without appropriate consent, we will delete that information promptly. Parents or guardians who believe we may have inadvertently collected data from minors should contact us immediately.
10. Changes to Privacy Policy
We may update this privacy policy periodically to reflect changes in legal requirements, business practices, or platform features. Material changes will be communicated through email notifications to registered users or prominent website notices at least 30 days before taking effect. The "Last Updated" date indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of revised privacy practices. We encourage periodic review of this policy to stay informed about data protection practices.
Contact Our Data Protection Team
For questions about this privacy policy, data protection practices, or to exercise your privacy rights, contact our team:
Singapore 049712
You can also contact Singapore's Personal Data Protection Commission at www.pdpc.gov.sg for data protection concerns or complaints.